Privacy Policy

Privacy Policy

Vital Screening Labs values your privacy and is committed to protecting your personal

information.

1. Information We Collect

We collect personal information you voluntarily provide to us, including:

● Name, contact information, and date of birth

● Genetic test data and health-related information

● Payment and billing information

● Information submitted through forms, appointment bookings, or email correspondence

2. How We Use Your Information

Your information is used to:

● Deliver requested services (e.g., DNA testing, wellness coaching, background checks)

● Provide customer support and service updates

● Improve service offerings and user experience

● Comply with legal and regulatory requirements

3. Data Protection

We take appropriate technical and organizational measures to protect your data, including

encryption, secure servers, and confidentiality protocols.

4. Sharing of Information

We do not sell or rent your information. Your data may be shared with trusted third parties only

when:

● Necessary to complete a service (e.g., lab processing)

● Required by law, court order, or regulatory authority

● You have given explicit consent

5. Third-Party Services

Our site may contain links to third-party websites. We are not responsible for their privacy

practices and encourage you to review their privacy policies separately.

6. Your Rights

You may request access, correction, or deletion of your data anytime. Contact us

at:info@vitalscreeninglabs.com

7. Fingerprinting Cancellation Policy

Fingerprinting appointments canceled with less than 24 hours' notice are subject to a non-

refundable cancellation fee of $20. This fee helps cover administrative and scheduling costs

associated with your appointment.

8. DNA Kit Order Cancellation and Refund Policy

Orders for DNA tests may be cancelled for a 100% refund if the refund is requested before Vital

Screening Labs (VSL) has shipped the DNA kit(s). Once the DNA kit(s) has been shipped by

VSL, order cancellations may be made within the first 30 days of your order, but only if the DNA

samples have not yet been returned to VSL. Before receiving a refund, the customer must

return the DNA kit, and the unopened contents must be shipped back to VSL at the customer’s

expense. A refund will be issued equal to your purchase amount minus a $25 processing fee.

Customers are subject to an additional fee if contents are missing from the returned DNA kit(s).

Orders for DNA kits that require a physician referral may be cancelled before the kit has been

shipped for a 100% refund. Once a DNA kit has been shipped, order cancellations may be

made within the first 30 days of your order and before the DNA sample has been returned to

VSL. You will receive a refund equal to your order minus a $45 processing fee. Refunds cannot

be issued until VSL receives the unused DNA kit back at the lab. Customers are subject to an

additional fee if contents are missing from the returned DNA kit(s).

No refunds can be issued for any purchases after VSL has received the customer’s DNA

samples and begun lab processing.

If you cancel your order after the first 30 days, no refund will be issued.

Problems with DNA Quantity and Quality

In rare cases, an insufficient amount of DNA is isolated for analysis. The laboratory may not be

able to process your sample if it does not contain enough DNA, the DNA is of poor quality, or

the sample was packed for shipping incorrectly. Should one of these scenarios occur in the

processing of your order, you have two options:

1. Vital Screening Labs will offer to ship another DNA collection kit at no additional charge

and will retry the analysis.

2. You may receive a full refund of the amounts paid to VSL at this time.

Should the second sample not contain a sufficient quantity and quality of DNA, the user is no

longer entitled to a refund and may receive incomplete results.

Website Disclaimer

The content on this website is for informational and educational purposes only and is not

intended as medical, legal, or professional advice. While Vital Screening Labs provides

services such as genetic wellness coaching and DNA-based testing, results and

recommendations do not replace advice from your licensed physician, therapist, or healthcare

provider.

We make every effort to ensure accuracy, but we do not guarantee that the content is error-free

or up to date. Users rely on information at their own risk. Use of our services does not establish

a doctor-patient relationship.

Vital Screening Labs is not responsible for any decisions made based on the information

provided or for any outcomes related to wellness or background screening services.